Our premier data aggregation and medical record retrieval services are an efficient and effective way to control risk adjustment data simply, while easily reducing provider abrasion and lessening provider copy service fees. We offer unmatched quality and provider satisfaction, with a 95% satisfaction with providers. That’s why ArroHealth is the performance leader in medical record retrieval. Our unique on-site record retrieval solutions enable us to aggregate millions of medical records with accuracy, speed and unbeatable efficiency. We streamline the entire process—from suspect list validation and appointment scheduling to record retrieval, audit and transfer.
Most of our competitors rely mainly on mailed or faxed-back records. We use better retrieval methods—on-site scanning, EMR remote retrieval, a provider portal interface for uploading records, and mailed (or faxed) records. As a result, our retrieval success rate far surpasses the industry average.
For both HEDIS and risk adjustment projects we strive to meet the industry standard of 95% and aggregate between 85%-90% of records.
Our record aggregation methods are designed to fit the needs of both clients and providers. The selected collection and compilation method is not constrained by the number of medical records per provider office. Instead, we analyze provider distribution, IT infrastructure, demographics of the suspect list, timeline for collection, and provider preference to determine in advance the best approach for each location.
Innovative technology streamlines the process—and delivers transparency.
HIPAA-compliant, state-of-the-art technology enables us to streamline our complete scanning and scheduling workflow, quality assurance review and transfer of audited medical records. Our staff uses this end-to-end technology solution to perform every step of the record aggregation process.
What’s more, our clients have complete visibility into the status of the aggregation process and successful results. We are committed to delivering 100% transparency to our clients. Through our ARCH™ system for business process management, clients access real-time reporting capabilities and tracking tools to monitor the record retrieval process.
In addition, our business intelligence platform, ArroIntelligence, provides drill-down capabilities to view project and financial impact.
We guarantee provider satisfaction levels.
ArroHealth delivers the most provider-friendly experience in record collection. We are committed to retrieving medical records with a minimum of disruption and inconvenience to providers. In fact, we guarantee provider satisfaction levels. That’s why we constantly evaluate our direct work with providers and make the results of our provider surveys available to our clients.
1. Professionalism of initial contact call
2. Explanation of record request
3. Timeliness of receipt of record request packet
4. General appearance of company representative(s)
5. Courteousness and professionalism of company representative(s)
6. Retrieval carried out with minimal disruption
7. Manner in which records/files were handled
8. The approach in which any needed service escalations were handled
9. Overall experience in working with our company
10. Likelihood that you would feel comfortable working with us in the future
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